Our Service Teams
Body Shop Service Supervisor
Mike “Smitty” Smith:
In the industry for over 45 years and Collision and Frame Foreman at Fox & Fox for over 15 years. Smitty painted his first car at 13 and has worked on the line as a body, frame and paint technician. He has held management positions in collision and body repair for over 32 years. He is ASE and I-CAR platinum certified and uses his expertise to ensure that your vehicle, from your initial estimate to repaired vehicle, maintains quality that we are proud to stand behind.
Body Shop Service Team
A member of the Fox and Fox family since 1986 and with over 25 years industry experience, Rhonda is ASE and I-CAR platinum certified. She cites her college education in aiding her in forming her excellent problem solving and communication skills. Rhonda is the main link between the customer and the shop. She would be happy to answer any of your car related questions.
Denise prides herself being your point of contact for all your Frame and Body Shop needs. Denise has worked in various customer service sectors including banking and the restaurant industry. She understands what is important to make your experience a good one, and goes above and beyond to make that happen.
Mechanical Shop Service Supervisor
With over 30 years in the automotive industry, Ed makes a welcome addition to our team. Focused on quality of service and quick turn around time for your repairs.
He loves auto racing of all kinds and is particularly interested in stock car racing, which he did with his children for years.
Mechanical Shop Service Team
A recent addition to the Fox and Fox family, Tom was a technician in automotive and diesel applications for many years. Tom is A.S.E. master certified and has degrees from Ivy Tech and Indiana University in relevant fields. He attributes his success at the service advisor position to being able to be flexible with customers and creative in repair solutions. Tom is quick to help answers questions or suggest possible solutions to your automotive problems.
Fox and Fox’s newest member, Jared is a seasoned service adviser who spent 17 years at his former employer. Dedicated to customer service, he is polite and can efficiently provide timely estimates and give solid advice when it comes to repair. Jared is here to provide exceptional customer service and he doesn’t disappoint.
Our Internal Office Staff:
A member of the Fox and Fox family for over 30 years. Pauline manages the office and handles all the office functions including accounts receivable, accounts payable, payroll all while overseeing and assisting the office staff. She is the honorary “mom” of the shop, who provides expert attention of detail combined with a loving ear.
Sara has been a member of the Fox and Fox family since birth- literally. The fourth generation to work for the company, she is proud to oversee it’s marketing, advertising and to assist with other internal office duties. You’ll find her helping the front counter and answering phones, assisting with paperwork, or out promoting our business. She brings a fresh perspective and lots of energy to our staff.
Parts Service Supervisor
Jim has been a member of the Fox & Fox team for over 13 years and knows the importance of hard work and doing things correctly. He has worked with and around cars for approximately 30 years. Jim currently oversees our parts department and shuttle drivers. In his spare time he enjoys doing track safety at Baer Field Speedway.