We all know how important it is to have a group of experienced professionals to rely on and trust. Itâ€™s not possible to know
everything, but it is possible to know people who know what you donâ€™t. Those people and businesses become part of your team for success.
With advances in automotive technology and the need to use our vehicles with greater frequency, it is all the more important that to have a quality car care facility in your corner. Here is some information to consider when
choosing which company is right for you.
Clear communication is essential. It is crucial for your car care team to explain what does (and does not) need to be done so your vehicle runs properly. If people are armed with the right information, they can make the right decisions. A good company ensures that you will get the service you came in for. A great company will answer all your questions, deliver quality service
and make sure that you donâ€™t pay for unneeded work.
Reputation is everything. There are many ways you can be sure that you are taking your vehicle to a company you can
â€¢ Ask friends and co-workers which mechanics they trust to work on their vehicle.
â€¢ Online resources such as angieslist.com and the Better Business Bureau are great places to see what other customers have to say about their experience.
â€¢ Build your trust with them gradually. Take your vehicle in for an oil change. A
good business will be thorough with the small jobs as well as the big ones.
Price is secondary to the quality of work.Using an independent shop is a great way to get more for your money. Independent shops usually have a much lower hourly rate and are more willing to work harder to pass savings on to their customers. With that said, it is important to use an independent shop that is not willing to compromise quality, employs certified technicians and is willing to
invest in the proper tools and technology.
Be loyal. One of the biggest mistakes that car owners make is going from facility to facility for their service. If you do this, you may find yourself forced to redo or fix work that was done elsewhere. This wastes time and money. By using a facility you can trust for all of your service, you know your work will be done right the first time. You can be confident that
no maintenance will be overlooked or duplicated, and you will get the most miles out of your vehicle.Â
Sara Holtgrave (As published in 2012 Business Women magazine)
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