Ask the Experts

Posted on: March 16th, 2012 by Admin

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Recent Questions:

I know that spring force is a factor when choosing the right springs. How do I choose the right shocks for my off road vehicle?

There are many factors to consider when choosing the right springs and shocks for your vehicle; vehicle weight, tire size, and the primary and or the extreme uses for your vehicle are  essential considerations. Without knowing these specifically, it is hard to guide you. However, I will guide you to a great tools.

The KYB website has a lot of good information that will educate you on shocks and springs differences and what might be best choice for you ( If you’d like to someone to do the leg work for you, call us (260-424-1630) or email KYB’s Technical Support)- both of us will be able to give you the best options for your perfect ride.

 Should I notify my insurance company before my vehicle is repaired?
Yes, if you are making a claim through your insurance company it is required that you contact them and report your accident. Sometimes you don’t realize the extent of the damage, until several days later. If you find after inspection that you would like to make a claim, we will assist you with that process.

Will I need to get more than one estimate before my vehicle can be repaired?
No. While in the past it was required to get three estimates, there have been laws passed stating that if you have a preferred collision shop, there is no need to get estimates anywhere else. There are instances when insurance companies will send out adjusters to write the estimates, if this is the case, just bring in the estimate you are given and we will take care of the rest.

Do I have the right to select the shop that will repair my vehicle?
Yes. Notify your insurance company of the shop you have chosen and provide the shop with your claim number. The claims adjuster and body shop will work together to repair your vehicle as efficiently as possible.

Is there a warranty?
We guarantee our collision and body repairs for defects in workmanship for as long as you own your vehicle, rust and or abuse exempted.

Can someone take me home or to work when I drop off my car?
Of course! Just arrange the ride with one of our service writers; we’d be happy to take you to your destination in the Fort Wayne area.

Will my car be as good as it was before the accident?
We use state of the art equipment and expertly trained technicians to ensure the damaged areas of your vehicle are repaired to the same or better level of quality as when they were new. If you feel something has been overlooked, please bring it to our attention.

How long will my collision repairs take?
The length of time will vary with every job. Parts availability, repair and painting hours, and coordination with insurance companies are the main factors. When you get your estimate, our team will be able to five you a good idea of when the repairs will be completed.